For HVAC, plumbing and electrical shops

The call you miss on a job is a job someone else got.

answers your phone 24/7 in your company's name, checks for a real emergency first, and books the job into your calendar with a time window. Then it texts the customer a confirmation.

Don't take our word for it. Call the demo line yourself.

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It answers as a demo HVAC company. Say your furnace quit, ask for a price, try to book a Tuesday. Try to trip it up. The whole call takes about two minutes.

The problem

You're under a house or on a roof. The phone rings. It goes to voicemail. The homeowner calls the next shop on the list.

You did the work to make that phone ring. Ads, reviews, the truck wrap, twenty years of referrals. A voicemail greeting hands all of it to whoever picks up.

What happens on the call

It runs the call the way a good dispatcher would.

  1. 01

    Answers in your name, every time

    Nights, weekends, while you're on a ladder. The caller hears your company name and gets asked what they need: a repair, maintenance, a quote, or an emergency.

  2. 02

    Checks for a real emergency first

    Before anything gets booked, it asks about a gas smell, a CO alarm, smoke or flame, or water that won't stop. If any of those is happening, safety comes first. See below.

  3. 03

    Gets what dispatch needs

    Name and a callback number early, in case the call drops. Street address and ZIP, checked against your service area so out-of-area calls end politely. Whether they're an existing customer. What the system is doing, in their words.

  4. 04

    States your visit fee, then books a window

    Your diagnostic fee, from your rate sheet, stated plainly with what it covers. Then two time windows to pick from, not "when works for you?" The job lands on your calendar.

  5. 05

    Reads it back and texts a confirmation

    Name, address, time window and the problem, read back to catch mistakes. Gate codes, dogs, where the shut-off is. Then a confirmation text to the caller so nobody forgets.

Safety comes before the booking

Some calls should not be booked. They should be ended safely.

A homeowner who smells gas or whose CO alarm is going off does not need an appointment. They need to get out. On those calls the receptionist stops taking the booking and gives the caller the standard guidance the gas utilities and equipment makers publish, in plain words.

Gas smell

Get everyone outside and away from the building. Don't touch switches or appliances. Call the gas utility's emergency line or 911 from outside.

CO alarm

Leave, get fresh air, call 911. Don't go back in until it's cleared. No guessing whether it's "just the battery."

Smoke, flame, hot panel

911, keep clear of the panel, and the call is handed to a person.

Water that won't stop

Main shut-off first, then the address and callback, then the emergency dispatch.

On a gas or CO call nothing gets scheduled until the property is cleared. The receptionist never diagnoses over the phone and never tells a caller a problem is minor.

What it will not do

It stays in a dispatcher's lane.

  • ×No repair prices. It quotes your visit fee only. Your tech confirms scope and pricing on site.
  • ×No diagnosis over the phone. The only self-help it ever offers is checking the breaker and the thermostat.
  • ×No warranty promises and no made-up numbers. Fees come from your rate sheet, not from the AI.
  • ×No "we'll try to get someone out." Every booking is a specific window.
  • ×No arguing with an upset repeat customer. Those calls, and anyone asking for the owner, go to a person with a summary.

Hear it before you decide anything.

No form. No sales call. Dial the demo line, pretend your AC just died, and listen to what your customers would hear.

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